Problem? Not the local branch staff , the folks working hard at the Harriman branch are plenty friendly, and care. Thanks Kim and Benita!
I already stopped banking at Regions because of rude staff at the Oak Ridge branch (tellers and management), and can't suggest you bank at Regions anywhere. My name is John D Pappas, and I stand firmly behind this review. The moral here, if you don't have legal resources to ensure you're treated with respect, and according to lawful protections, skip Regions.
Be advised Regions, this review does not constitute an invitation "to be in touch" with me about your problems. Not in any manner whatsoever! The problems, they are yours, not mine. Do not seek me out or disrupt my life, you've wasted enough of my time. Are we clear Regions Bank? That simple!
I will never recommend anyone to bank here. My husband passed away August 14th I did the right thing by going to the bank to close his account out the right way (even though he always told me go to the atm and just take it out), I have never experienced such POOR customer service as I have from this branch. What makes it worse is I have known them since AmSouth. I will say thank you to Kim C who finally helped me more today since the first day I walked in and spoke with her Co-partner who never returned my calls and lied to my face. Good-bye forever and thank you for such a hard time during the passing of my husband.
However! I experienced consistent, repeated failures from Regions Bank when attempting to document the payoff of an auto-loan. Let me count the visits? After failure, 3 additional visits and multiple contacts via voice and email. I urged them to solve this, or suggested I'd outsource the problem to legal counsel. That rattled the solution out fast!
The staff at the branch are not equipped to help you folks! The have to scrap their way thru chat, ticket systems and unattended research services (no way to voice internal service agencies for help Regions? Really?) from corporate. This is a failure designed to save Region's cost of services to you, the service experience they market to you with great bravado. Zip it Region's corporate!
Hidden fees and charges, Try a credit union. Nicer people too.
Regions Bank is a US Bank based in Harriman, Tennessee. Regions Bank is located at 200 N Roane St, Harriman, TN 37748, USA.
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